Last Updated: 8/1/2026

At Whales Sports, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds and returns are processed.

1. Eligibility for Refunds

You may be eligible for a refund if:

• The product is defective, damaged, or incorrect upon delivery
• The product is unused, in its original packaging, and returned within the specified return period
• The request complies with this Refund Policy

2. Non-Refundable Items

The following items are non-refundable unless required by law:

• Digital products or downloadable content once accessed
• Customized or personalized items
• Items marked as “Final Sale”
• Gift cards or promotional items

3. Return Timeframe

• Return requests must be submitted within 14 days of receiving the product.
• Items returned after this period may not be eligible for a refund.

4. Refund Process

1. Contact our support team with your order number and reason for return.
2. If approved, you will receive return instructions.
3. Once the returned item is inspected and approved, the refund will be processed.

Refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

5. Shipping Costs

• Original shipping fees are non-refundable unless the return is due to our error.
• Return shipping costs are the responsibility of the customer unless otherwise stated.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no additional cost.

7. Order Cancellations

Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process instead.

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page.

9. Contact Us

For refund or return inquiries, please contact:
Email: [[email protected]]